Ask Gill: EasyJet booking makes life difficult

By Gill Charlton Published: 8:00AM GMT twenty-seven Feb 2010

Comments 2 |

EasyJet incorrectly sent out termination emails to passengers

Liz Brown, from Belfast, writes

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Some months ago I requisitioned a moody with easyJet from Edinburgh to Belfast, withdrawal on Apr 1. I have right away perceived an email from the airline headed "Your engagement sum have changed".

It goes on to contend that easyJet has had to reschedule a little of the flights and cave is one of those influenced and that I can request for a free send to an additional flight. This is peculiar given it appears that seats on my strange moody are still being sold.

I have attempted contacting the airline but success. I"ve additionally attempted to find out some-more by the online engagement manager. This says I can send to the 8am moody but once I determine to do this I am asked to compensate an additional �50.

How can I finalise the problem?

Gill Charlton replies

You are one of majority who have got in hold with me after reception identical messages from easyJet. One reader hold for patron services for some-more than an hour prior to giving up.

EasyJet says that last week it incorrectly sent out emails to passengers whose moody timings had been rescheduled, advising them that their flights had been cancelled.

It has given sent an additional email to suggest that the flights have usually been rescheduled.

In your case, it sounds as if you are a plant of a second email inapplicable designation by the airline when it sent rescheduling emails to passengers whose moody times have not been changed.

EasyJet apologises for these errors and the difficulty they have caused.

It says that if business click on "Manage Bookings" to prepare their free send and find that the website asks them to compensate for changes to flights afterwards the flights are unaffected.

If you are offering a free send afterwards your moody is one of those affected.

Not surprisingly, the airline"s patron services centre is incompetent to cope with the high turn of calls.

London on the bad

Janet Lynch, from Leamington Spa, writes

My son and I would identical to to outlay possibly one or dual nights in London in Jul but we have been incompetent to find anything inside of the bill of �75 per night for a identical tiwn room. We are not seeking for luxury, usually something purify with en-suite comforts inside of Zone 1 of the Underground.

Gill Charlton replies

Try Premier Inn (01629 592700; premierinn.com). Its London Kensington skill in Earl"s Court is right away charging usually �49 per night for a identical tiwn room in July. Other executive London properties cost some-more than this but majority are less than �90.

One-way with a bicycle

Anthony Gales, from Bishop"s Stortford, writes

I am formulation to cycle from Calais to Perpignan in the south of France. Both Eurostar and all airlines need the bike to be in a bike bag for the lapse tour to Britain. As bike bags are difficult and unwieldy, I cannot lift one all the approach with me. Relying on shopping one once I get there is a bit strike and miss.

Is there any mode of ride that will concede a bike to be carried unbagged?

Gill Charlton replies

European Bike Express (01430 422111; www.bike-express.co.uk) offers a manager make use of for cyclists and their mounts by France to Rosas in Catalonia.

Perpignan is one of the pick-up points. The make use of runs weekly from May 8 until Sep twenty-six and costs �134 one way.

Eurostar right away has 4 spaces accessible on each sight for bicycles not in bags. These can be usually indifferent by the container bureau after shopping a ticket.

Using Visa Electron

Chris Carter, from Coventry, writes

My mother and I are travelling to Australia and New Zealand at the finish of Feb and are deliberation putting a large piece of the spending income on a integrate of prepaid Visa Electron cards.

How at large is Visa Electron supposed in these countries as it seems to be a bad propinquity to credit cards in Britain?

Gill Charlton replies

Visa Electron uses the Plus interbank network to routine exchange so anywhere display the Plus pointer will accept the card.

Certainly, there will be no complaint withdrawing supports from ATMs. However, a retailer"s label appurtenance has to be related to a live depot to check there are enough supports on the label to compensate for the products or services, given Electron cards can"t go overdrawn.

This equates to that you can"t make use of the cards on trains for example.

Changing pass to tied together name

Helen Bond, from Glasgow, writes

We are travelling to California for the honeymoon, withdrawal a integrate of days after we get married. I will be becoming different my name and I am uncertain either it is majority appropriate to transport underneath my lass name or my tied together name. We have not nonetheless requisitioned flights. What would you recommend?

Gill Charlton replies

You can request for a new pass in your tied together name up to 3 months prior to your wedding. You need to ask the chairman who will be behaving the rite to fill in a form.

Send this with your pass focus form to the Identity and Passport Service (ips.gov.uk) Post Offices suggest a pass focus checking make use of and will contention them on your behalf.

Your new pass will be postdated so it will not turn current until the rite has taken place. This is excellent if you are travelling to the US as you can fill in the ESTA visa waiver focus a couple of days prior to the marriage with your new pass details.

But a bride travelling to a nation that requires a visa in allege might run in to difficulty as a little countries will not issue visas for postdated passports.

Find serve report from the Passport Advice Line (0300 222 0000; direct.gov.uk/passports)

Steve Gillett from Bath, writes

My mother and I are in the late fifties, pretty fit and are considering, for the initial time, the Canary Islands. We do not wish to stay in a big review but we would identical to to revisit one of the incomparable islands.

We suffer poetic scenery, walking, swimming and enchanting with internal culture. We are meditative of a hotel, preferably on half board, though maybe we should be some-more adventurous.

Gill Charlton replies

My prime place on the incomparable Canary Islands is the small coastal locale of Garachico, that has a clever internal community, on Tenerife. It"s on the greener north coast, sandwiched in between plateau and sea. Stay at the poetic 30-room Hotel San Roque (0034 922 133435; hotelsanroque.com) an 18th-century palace beautifully furnished with pattern classics. The staff are really accessible and there"s a set menu for dinner.

As well as the highway house pool, visitors can float in volcanic stone pools accessed by pathways. There"s great on foot up in the mountainous country and along the coast, as well as day excursions to the limit of Mount Teide and Puerto de la Cruz, the majority delectable of Tenerife"s large resorts.

A car is positively essential, as is a great head for heights on the seashore road.

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